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ROOM RATES (2021)

ADDITIONAL INFORMATION AND HOTEL POLICIES

• Rates listed are per night, double occupancy (one or two guests per room only) and include all room amenities. A third person (roll-away bed) can be added for an additional cost of $35 USD per person (plus additional taxes). A crib can be added for a cost of $15 USD (plus additional taxes) per child. Prices are listed in USD. Prices listed do not include IVA federal sales tax (16%) and state hotel tax (3%). To stay competitive with our pricing, website rates and our third-party booking services´ websites, are subject to rate changes without notice (this may happen daily, weekly or monthly). Third-party website ¨no shows¨ are non refundable.

• A complimentary full a la carte traditional Mexican breakfast is included during your stay.

• All reservations are confirmed and guaranteed via PayPal payment in full. NOTE: You do NOT need a PayPal account to pay via PayPal. We accept Visa, MasterCard, American Express and Discovery cards. We also accept Bitcoin as a form of payment.

• Our rooms are equipped with king size beds or two twin beds; a roll-away bed may be added for an additional cost, upon request. However please note that having an additional roll-away bed will dramatically limit your room space. All rooms are non-smoking, however smoking is permitted throughout our open-air roof-top lounge.

• We are a small intimate hotel; although we are animal lovers, at this time, wee do not allow pets, unless your dog is a working dog, IE. guide dog for the blind, handicap assistant dog, etc.

• The hotel offers a complimentary WiFi hot spot, throughout our rooftop lounge area. Due to the construction of the hotel (cement filled walls), in-room WiFi is not available in most rooms (we do not advertise our hotel as having in-room internet). However, we officially have the fastest internet in all of Tulum and we are the only hotel in all of Tulum that is connected to the newly installed (2017) fiber optic line (100/20 Mbps), thus connectivity throughout our WiFi hot spot area is flawless.

• Please take note that check-in time is 3 p.m. and check-out is at 11 a.m. If you must arrive early, please make arrangement with us ahead of time so that we may make the necessary preparations to store your luggage. We cannot guarantee baggage storage without a request, nor can we guarantee that your room will be ready before 3PM. Lastly, we cannot guarantee access to the hotel before 3PM, unless a request is made before-hand; NOTE: Guests who are approved for an early check-in before 12PM, will be charged a half-day fee. We do offer baggage drop-off, please advise ahead of time.

• CANCELLATION POLICY: Reservation changes/cancellations requested less then 7 days of expected check-in are subjected to payment for the entire length of stay of the proposed confirmed reservation; cancellation of confirmed reservations more then 7 days prior to expected check-in will be subjected to a 25% fee of the total original confirmed reservation.